Delivery & Returns

Shipping & Returns

We want your Veamoda experience to be seamless — from the moment you order to the moment it arrives at your door.

€7.50 EU Shipping

Flat-rate €7.50 tracked shipping on all EU orders, dispatched within 1–2 business days.

Fast & Tracked Delivery

Standard 3–5 business days. Express 1–2 business days available at checkout.

14-Day Returns

Not satisfied? Return your items within 14 days of delivery using our simple return process.

Secure Packaging

Every order is carefully packed to arrive in perfect condition, every time.

Shipping Policy

All orders are processed and dispatched within 1–2 business days of payment confirmation (Monday to Friday, excluding public holidays). You will receive an email with your tracking number as soon as your order is on its way.

Shipping Method Delivery Time Cost
Standard Shipping (EU) 3–5 business days €7.50 flat rate
Express Shipping (EU) 1–2 business days €9.95
International Standard 7–14 business days From €12.95
International Express 3–5 business days From €24.95

* Delivery times are estimates and may vary due to customs processing or carrier delays. International customers are responsible for any applicable import duties or taxes levied by their country of destination.

Returns Policy

We accept returns within 14 days of your confirmed delivery date. A return fee of €7.50 applies and is deducted from your refund. To be eligible, items must be:

  • Unworn and unwashed, in original condition
  • Free from perfume, deodorant, make-up, or any scent
  • Returned with all original tags still attached
  • In the original packaging where possible

Items marked as "Final Sale" are not eligible for return or exchange. This will be clearly indicated on the product page before purchase.

How to Initiate a Return

  1. Submit your request online using the button below — you'll need your order number and the email address used at checkout
  2. We'll review your request and send return instructions within 1–2 business days
  3. Pack your items securely and send them using your preferred carrier (€7.50 return fee deducted from refund)
  4. Once received and inspected, your refund will be processed within 3–5 business days
Start a Return

Refunds

Approved refunds are credited to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your financial institution.

Original shipping charges are non-refundable, unless the item you received was faulty, damaged, or incorrect. A €7.50 return fee is deducted from all EU returns.

For any questions about your return or refund status, please contact us at support@veamoda.com with your order number.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@veamoda.com with your order number and clear photographs of the issue.

We will arrange a full replacement or refund at no cost to you, including return shipping.

Shopping Bag
OUTLEA
Exclusive AI Stylist
Welcome to OUTLEA. How may I assist you today?